Shipping policy
At Pendulum, we are committed to delivering your orders safely, accurately, and on time.
1. Shipping Times & Costs
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Delivery | 5 – 8 Business Days | Free / $4.99 |
| Express Delivery | 2 – 4 Business Days | $12.99 |
- Order Cut-off Time: 5:00 PM (EST)
- Handling Time: 1 – 2 Business Days (Monday – Friday)
2. How to Track Your Order
Once your package is on its way, we will send an email with your unique tracking number and direct link. You can check the shipping progress at any time via our [Track Your Order] page.
3. Wrong Address Disclaimer
It is the buyer's responsibility to make sure that the shipping address entered is correct. If you believe you have provided an incorrect address, please contact us at hello@pendulumlife.com within 12 hours of placing the order.
4. Need Assistance?
For any shipping-related inquiries, feel free to reach out to us at hello@pendulumlife.com.